Privacy Policy

1. Introduction

Univora AI operates Eduvora and respects the privacy of learners, families, educators and other users. This Privacy Policy explains how we handle information in connection with the Univora AI website, the Eduvora application, related services, payment interactions and customer support.

2. Information we may collect

Depending on how a person uses our services, we may collect:

• Name, email address and phone number.
• Eduvora account or user ID.
• School, class or education level when provided.
• A profile image when provided.
• App activity, learning progress, quiz activity and game activity.
• Device, operating-system and technical information.
• Crash reports and performance information.
• Payment transaction references, amounts and payment status.
• Messages and other information sent to customer support.

Payment card and Mobile Money credentials are handled by third-party payment providers. Univora AI does not receive customers' Mobile Money PINs, one-time passwords or full payment-card credentials.

3. Children's data

Eduvora is used by school-age learners. We aim to collect only information reasonably necessary to provide and protect the learning service. Parents and guardians should supervise younger learners where appropriate and help them understand how their information is used. A parent or guardian may contact us with a privacy or account request relating to a child.

4. Why we use information

We may use information to:

• Create and manage Eduvora accounts.
• Provide learning content and save learning progress.
• Enable quizzes, games, multiplayer and related product features.
• Process paid access, vouchers and promotional access.
• Provide customer and technical support.
• Protect accounts, prevent fraud and maintain service security.
• Diagnose problems, understand service performance and improve Eduvora.
• Perform appropriate analytics.
• Communicate important account, payment, safety or service information.

5. Payments

Payments may be processed by third party providers, depending on the payment option shown at checkout. These providers process payment information under their own terms and privacy policies. We may receive a transaction reference, amount, currency and payment status so that we can deliver access and assist with payment enquiries.

6. Data sharing

Univora AI does not sell users' personal information. We may share information only where reasonably necessary with service providers that support our operations, including hosting and database providers, cloud-storage providers, analytics or error-monitoring providers, payment processors and communications providers. We may also disclose information where required by law, a valid legal process or the protection of users and our services.

7. Third-party infrastructure

We may use third-party technology for database services, authentication, cloud storage, AI services, payment processing, communications, analytics and service monitoring. We select these services for specific operational purposes and provide only the information reasonably needed for those purposes.

8. Data security

We use reasonable technical and organisational safeguards intended to protect personal information, including access controls and security measures for our systems and service providers. No internet-connected system can be guaranteed to be completely secure, and users should protect their account credentials and devices.

9. Data retention

We retain personal information only for as long as reasonably necessary to provide the service, support users, meet legal and accounting obligations, maintain security, resolve disputes and serve legitimate business purposes. Retention periods may vary according to the type of information and why it is held.

10. User choices and requests

Users, parents or guardians may contact us to ask about account information, request a correction, request account or data deletion, or raise a privacy enquiry. Some information may need to be retained where required by law or reasonably necessary for payment records, fraud prevention or security.

Email requests to support@univoraai.com. We may need to verify the requester's identity before completing a request.

11. Updates to this policy

We may update this Privacy Policy as Eduvora, our business or applicable requirements change. The date at the top of this page shows when it was last updated. Material changes may also be communicated through our services where appropriate.

12. Contact